Privacy
Last updated: September 24, 2024
This Privacy Policy describes how Balion ("the site", "we", "us", "our") collects, uses, and discloses your personal information when you visit or use our services or make a purchase from balion.no ("the site") or otherwise communicate with us about the site (collectively, the "Services"). In this Privacy Policy, "you", "your" and "yours" refer to you as a user of the Services, whether you are a customer, a visitor to the site, or another person about whom we have collected information according to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies based on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with any applicable legal obligations, and enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- contact information including your name, address, phone number, and email address
- order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- account information including your username, password, security questions, and any other information used for account security purposes
- customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services
Some features of the Services may require you to directly provide us with certain types of information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain types of information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, and billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
- When you visit our site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain types of information using electronic tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- To provide Products and Services We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify processes your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising We may use your personal information for marketing and advertising purposes, such as to send marketing, advertising, and promotional communications via email, text messages, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and Fraud Prevention We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our site safe for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communication with You and Service Improvement We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be able to respond to you, provide effective services to you, and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, we use cookies on our site. For specific information about the cookies we use in connection with the operation of our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and Services (including to remember your actions and preferences), to run analytics, and to better understand user interactions with the Services (we have a legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our site to better tailor the Services, products, and advertisements on our site and other websites.
Most browsers automatically accept cookies by default, but you can use your browser settings to instruct your browser to remove or reject cookies. Please be aware that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to malfunction or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties to fulfill our contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. Examples of such circumstances:
- Vendors or other third parties performing services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- Business and marketing partners to provide services and advertisements to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
- Our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We share the following categories of personal information and sensitive information about users for the purposes described above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or to infer information about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, this content is public and accessible to everyone.
We do not control who has access to the information you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of information you disclose to or receive from third parties.
Third-Party Websites and Links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide on public or partially public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation in connection with our use or third-party use. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or the platforms' owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may use the contact information below to send us a request for such information to be deleted.
As of the effective date of this Privacy Policy, we have no knowledge of "sharing" or "selling" (as these terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below in connection with your personal information. However, these rights are not absolute. They may only apply under certain circumstances, and in certain cases, we may deny your request if permitted by law.
- Right to Access/Information: You may have the right to request access to personal information we hold about you, including details relating to how we use and share your information.
- Right to Deletion: You may have the right to request that we delete personal information we hold about you.
- Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to request us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we are processing your personal information based on consent, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal our decision if we deny to process your request. You can do so by directly replying to our denial.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner and in accordance with the requirements of applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by lodging your complaint with your local data protection authority. For the EEA, a list of the responsible data protection authorities can be found here.
International Users
Please note that we may transfer, store, and process your personal data outside the country you live in. Your personal data will also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data out of Europe, we rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, if relevant, unless the data transfer is to a country deemed to have an adequate level of protection.
Contact
If you have any questions about our privacy practices or these privacy policies, or if you wish to exercise any of your rights, you may call or email us at kundeservice@balion.no or contact us at Sandviksveien 62, Bergen, 5035, NO.
In accordance with applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal data.