Delivery/Return

Delivery
How long is the delivery time?
Our standard delivery time is 1-4 business days after ordering. During certain intensive periods, deviations may occur. You will be informed if delays occur. .

Delayed delivery
During high season or periods of high demand, we may experience slightly longer delivery times. You will receive a confirmation email when your order is shipped. If you have not received an email within 4 business days, we will send you a message.

What does shipping cost?
We use Posten Norge for delivery and follow their rates. This will be automatically calculated when you place an order. We offer free shipping on orders over NOK 899.

How do I track my package?
You will receive a delivery confirmation within 1-2 days after your order. This means that your item has been shipped from us. More information can be found on your delivery confirmation.

How do I return a product?
If you wish to return an item, please fill out this form:

https://shelfless.bring.no/retur/balion

To receive a full refund upon return/withdrawal, the item must be returned in the same condition as when you received it. This means in its original packaging, with all tags attached, without odor, marks, or pet fur.

Sports bras can be returned, but upon return, they must be free of deodorant stains/odor.

If you return a used item, we will assess the item's reduction in value and refund the item's used value. An item without original packaging, tags, or with odor/marks/fur will be considered used, and the full amount will not be eligible for a refund.

Unclaimed packages that are returned to us will be charged to the customer at NOK 350, plus the shipping cost we incurred from the shipping company.

It costs NOK 81 to use our return label. This label includes tracking and insurance for your return package. If you wish to send the package back in another way, that is entirely up to you, but you are responsible for the package until we have received it.

For returns of larger or heavier packages that incur higher shipping costs, the return fee will be adjusted. In such cases, the cost will be calculated based on what we are actually charged by the shipping company. The return fee will then be determined after we have received and processed the return. We therefore recommend being aware of the size of the shipment when returning items.

If you have not been able to create a return label within 14 days, but still wish to return the item, please contact customer service. Send us an email with a brief explanation of the situation, and we will make an individual assessment of the case.

If you experience problems creating a return label, you can use the following return address:

Bring Warehousing AS / Balion, 0078 Oslo

Once we have processed your return (this usually takes 1-3 weeks), you will receive an email from us.
For unpaid invoices, the item(s) will be removed from your invoice.
If you have paid your invoice, or paid by card, Klarna will contact you for a refund (this usually takes 7-14 business days after the return is processed).
To avoid late fees on items you have returned, you must contact Klarna or log in to www.klarna.no. Here you can also get an overview of your outstanding amounts and payment information. The customer is responsible for any late fees.

How do I exchange a size or for another product?
The fastest and easiest way is to place a new order for the new product, register a return, and create a shipping label for the product you wish to send back. You can also create a shipping label for the product you wish to exchange and send us an email about what you wish to exchange it for. We will then send you the new product when we receive the previous one.